Hani Pini – Guest App Privacy Policy

Last updated: November 2025

Company: Hani Pini

Email: support@hani-pini.com

1. Purpose

This Privacy Policy explains how Hani Pini collects, uses, and protects your personal data when you browse, create an account, or place orders through the Hani Pini Guest App.

2. Information We Collect

  • Account Data: name, phone number, email address, password.

  • Order Information: delivery address, order items, payment method, and transaction details.

  • Device Information: IP address, operating system, and app version for security and troubleshooting.

  • Analytics Data: anonymous usage statistics via Firebase Analytics and Meta SDK.

  • Notifications: optional push notifications about order status and promotions.

3. How We Use Your Data

  • To create and manage your user account.

  • To process orders, payments, and deliveries.

  • To improve app performance and user experience.

  • To send transactional notifications (and, if allowed, marketing offers).

  • To comply with applicable laws.

4. Payments

Payments may be made online via Payrexx or cash on delivery.

All online payments are processed through Payrexx’s secure gateway; Hani Pini never stores credit-card data.

5. Data Storage and Security

All personal data are stored on Hetzner servers (Germany, EU).

We apply encryption in transit (HTTPS) and at rest, with restricted staff access.

6. Sharing of Information

We share only what is necessary to:

  • Restaurants and delivery partners (for order fulfilment)

  • Payment processors (for transactions)

  • Analytics providers (for anonymised usage statistics)

We do not sell or rent your personal data.

7. Retention Period

User data are kept as long as your account is active or as required by law (typically 12 months for transaction records).

You can request deletion at any time.

8. Your Rights

You may request access, correction, export, or deletion of your data by contacting support@hani-pini.com.

EU and EEA users are covered by GDPR rights.

9. Children’s Privacy

The service is not intended for individuals under 16 years of age.

10. Updates

We may update this Policy periodically; changes will appear inside the app and on www.hani-pini.com.

🚴 HP Delivery App – Privacy Policy

Last updated: November 2025

Company: Hani Pini Prishtina, Kosovo

Email: support@hani-pini.com

1. Purpose

This Privacy Policy explains how the HP Delivery App handles courier and partner data to manage deliveries efficiently and safely.

2. Information We Collect

  • Account Data: name, phone number, email address, vehicle type.

  • Location Data: real-time GPS position during active delivery.

  • Device Information: device ID, OS version, and connectivity status.

  • Performance Data: completed orders, delivery times, and ratings.

  • Analytics: anonymised statistics via Firebase Analytics.

3. How We Use Your Data

  • To authenticate couriers and assign deliveries.

  • To track orders in real time for customers and restaurants.

  • To calculate earnings and generate payout reports.

  • To improve operational performance and safety.

  • To comply with local labour and tax regulations.

4. GPS and Location Use

GPS tracking is active only while on delivery.

Location data are used to show accurate pickup and drop-off positions and are automatically stopped once delivery ends.

5. Data Storage and Security

Data are securely stored on Hetzner servers (EU) with encryption and strict access controls.

6. Sharing of Information

We may share limited data with:

  • Customers and restaurants (for delivery status)

  • Payment providers (for payouts)

  • Authorities, if legally required

We do not sell or transfer data to unrelated third parties.

7. Retention Period

Delivery records are retained for operational and tax purposes for up to 24 months.

You may request deletion once the legal retention period expires.

8. Your Rights

You may access, rectify, or delete your data by contacting partners@hani-pini.com.

9. Push Notifications

The app may send notifications regarding new orders or delivery updates. You can disable them in device settings.

10. Policy Changes

We may modify this Policy occasionally; updates will be available inside the app and on www.hani-pini.com.